FREQUENTLY ASKED QUESTIONS

Q. Why should I choose Roadrunner?
A. Value: Consider the cost of a long taxi ride or airport parking. When you ride with Roadrunner Shuttle and Limousine service you are with a leader in quality, reliable and affordable ground transportation service. Variety In Services: Whether your need is for a shared van, Town Car, or a chartered minibus, Roadrunner can accommodate.

Q. Why should I book a ride?
A. As a pioneer in the airport ground transportation industry, Roadrunner has mastered the art of the shared ride. With an unparalleled on-time record, we proudly offer door-to-door service from your home, office, school, and hotel or wherever you may be. You will not find more than 3 stops on any of our trips, and our drivers know the best routes in and around the city, so you won't waste time sitting in traffic.

Q. Why should I book a Town Car Service?
A. When you can't spare a minute out of your day, when you need privacy for phone calls to cover last minute details, or if you simply want to relax and enjoy a cup of coffee. Town car service is direct and the most comfortable ride on the road.

Q. How can I reserve a ride for my next trip?
A. Too much to do? Never enough hours in the day? Roadrunner offers the convenience of a 24-hour reservation and dispatch center.

Q. Where do I catch my ride at the airport?
A. Shared Van: Depending on the airport, Pick up areas conveniently located at the baggage claim. After you have arrived and you have claimed your baggage please call (800) 247-7919 from a pay phone, cell phone or use the courtesy phone in baggage claim. Once you hear the Roadrunner auto attendant welcome you, press 2 for the dispatch dept. and a representative will let you know where to be for pick-up.

Q. What are our hours of operation?
A. Our service is available 24 hours a day and 7 days a week.

Q. What is our service area?
A. Shared Van: We proudly offer service throughout Ventura and Santa Barbara Counties. Private Van or Town Car: Offering services to and from all areas of Southern California.

Q. What if my flight arrives late?
A. We monitor incoming so whether you arrive early or late, we know the moment you're on the ground. Your chauffeur and vehicle will be awaiting your arrival and will be ready to go the minute you reach the Airport.

Q. What if I am traveling with a child?
A. We are a child friendly company. We understand it can be difficult traveling with one or more children.

Q. When do I pay for my trip, and what forms of payment do you accept?
A. You may pay with cash or check to our driver. Most major credit cards are accepted and can be taken at the time you book your reservation or on the vehicle. For corporate account we offer the convenience of our Direct Bill Program.

Roadrunner is a clean, convenient and economical transportation service linking Ventura and Santa Barbara Counties to any location in Southern California or Western United States.

SHARED RIDE VAN SERVICE: We are far and away the largest, have 24 hour dispatching seven days per week, a clean and safe fleet of late model vehicles and a staff of safe, friendly and helpful drivers.

Q: What kind of vehicles do you use?
A: Our van service uses Ford and Dodge Sprinter vans. Our Executive Car Service uses Executive L- Series Lincoln Town Cars. We exclusively use Krystal Limousines and Minibuses.

Q: Where are you located?
A: Allow our experienced chauffeurs to greet you at the airport, or any other location in Southern California.

Q: Will I have the vehicle to myself?
A: With the Exclusive Van and Executive Town Car Service you will have exclusive use of the vehicle. With the Shared Ride Van Service, you may be sharing the vehicle with others coming from or going to locations in a similar direction to yours to share the cost.

Q: Do you accept credit cards?
A: Yes, we accept Master Card, Visa, American Express, Discover Card and Diner's Club. We have a secure website so you can use your card with an on-line reservation. You can also use your card on our vehicles.

Q: Can you pick me up at my home?
A: Yes. We can pick you up at home or any other location in Southern California and take you to and from any airport.

Q: How much notice do you need for a reservation?
A: It's nice for us to have 24-hour advance reservations, especially for departures. Last minute calls are going to happen and we deal with them as best we can. We usually can pick you up with in 15-30 minutes anywhere in Ventura or Santa Barbara Counties.

Q: Do you do groups and charter work?
A: Yes, we handle groups ranging from 1 to 10,000 going to and from the airport and other travel destinations. Please call our offices for more information.